{"id":1285,"date":"2017-05-16T07:24:26","date_gmt":"2017-05-16T06:24:26","guid":{"rendered":"https:\/\/2017.lisboa.wordcamp.org\/?post_type=wcb_session&#038;p=1285"},"modified":"2017-05-16T07:24:26","modified_gmt":"2017-05-16T06:24:26","slug":"a-importancia-do-customer-relationship-metodologias-e-processos","status":"publish","type":"wcb_session","link":"https:\/\/lisboa.wordcamp.org\/2017\/session\/a-importancia-do-customer-relationship-metodologias-e-processos\/","title":{"rendered":"A import\u00e2ncia do Customer Relationship: metodologias e processos"},"content":{"rendered":"<p>A forma aberta com que a Kitchen se relaciona com os seus clientes assenta em 3 pilares: o foco na pr\u00e9-venda como elemento estrat\u00e9gico, a gest\u00e3o de expectativas como elemento criador de confian\u00e7a e a cria\u00e7\u00e3o do conceito \u201cShare Life\u201d. Com esta sess\u00e3o, Susana Salgado partilhar\u00e1 as actividades que tem implementado, que processos e metodologias, porque o faz e que resultados tem obtido.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A forma aberta com que a Kitchen se relaciona com os seus clientes assenta em 3 pilares: o foco na pr\u00e9-venda como elemento estrat\u00e9gico, a gest\u00e3o de expectativas como elemento criador de confian\u00e7a e a cria\u00e7\u00e3o do conceito \u201cShare Life\u201d. Com esta sess\u00e3o, Susana Salgado partilhar\u00e1 as actividades que tem implementado, que processos e metodologias, &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/lisboa.wordcamp.org\/2017\/session\/a-importancia-do-customer-relationship-metodologias-e-processos\/\" class=\"more-link\">Continuar a ler <span class=\"screen-reader-text\">&#8220;A import\u00e2ncia do Customer Relationship: metodologias e processos&#8221;<\/span><\/a><\/p>\n","protected":false},"author":14271393,"featured_media":0,"template":"","meta":{"_wcpt_session_time":1494844200,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[1244],"footnotes":""},"session_track":[],"session_category":[],"class_list":["post-1285","wcb_session","type-wcb_session","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/phePiV-kJ","session_date_time":{"date":"15 Maio, 2017","time":"11:30"},"session_speakers":[{"id":"1244","slug":"susana-salgado","name":"Susana Salgado","link":"https:\/\/lisboa.wordcamp.org\/2017\/speaker\/susana-salgado\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/lisboa.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/1285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lisboa.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/lisboa.wordcamp.org\/2017\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":2,"href":"https:\/\/lisboa.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/1285\/revisions"}],"predecessor-version":[{"id":1297,"href":"https:\/\/lisboa.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/1285\/revisions\/1297"}],"speakers":[{"embeddable":true,"href":"https:\/\/lisboa.wordcamp.org\/2017\/wp-json\/wp\/v2\/speakers\/1244"}],"author":[{"embeddable":true,"href":"https:\/\/lisboa.wordcamp.org\/2017\/wp-json\/wporg\/v1\/users\/susanasalgado"}],"wp:attachment":[{"href":"https:\/\/lisboa.wordcamp.org\/2017\/wp-json\/wp\/v2\/media?parent=1285"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/lisboa.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_track?post=1285"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/lisboa.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_category?post=1285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}